Telecoms Customer Support Specialist

About the Role

Our client is looking for a dedicated and empathetic Telecoms Customer Support Specialist to join their team in Vereeniging . This role is crucial for providing exceptional technical and service support to customers, ensuring their telecommunications experience is positive and seamless. You will handle inquiries, troubleshoot issues, and guide customers through service setups and problem resolutions. This hybrid position allows for a balance between in-office team collaboration and the flexibility of remote work, fostering a productive and engaged work environment within the vibrant Gauteng region.

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely technical assistance.
• Troubleshoot and resolve issues related to internet connectivity, mobile services, billing, and equipment.
• Guide customers through service installations, configurations, and feature usage.
• Escalate complex technical problems to higher support tiers or relevant departments when necessary.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Educate customers on service offerings and potential upgrades.

• Previous experience in a customer service or technical support role, preferably in the telecoms industry.
• Strong understanding of common telecommunications services (broadband, mobile, VoIP).
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and ticketing systems.
• Ability to work effectively both independently and as part of a hybrid team.

• Competitive annual salary with potential for performance incentives.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for career advancement within customer support and operations.
• A supportive team environment focused on customer satisfaction.