Remote Bilingual Customer Service Agent

Join MCI as a Remote Bilingual Customer Service Agent, focusing on providing top-notch support in English and French. If you have a passion for helping others and excel in communication, this is the role for you!

In this position, you will be part of a dynamic team dedicated to enhancing customer experiences. MCI values your ability to handle both English and French calls, assisting with billing and account inquiries while keeping meticulous records. Performance-driven, you'll strive to meet established goals while ensuring client satisfaction.

Key Responsibilities:

• Handle calls in English and French daily

• Assist with billing and account inquiries efficiently

• Keep accurate records of customer conversations

• Escalate issues to specialized departments when needed

• Meet comprehensive performance metrics on a monthly basis

Requirements:

• Must be 18 years or older

• Bilingual in English and French is essential

• GED or high school diploma required

• Strong communication and interpersonal skills

• Experience in a bilingual customer service role preferred

Bring your language skills to MCI and contribute to exceptional customer service experiences.
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