Customer Success Manager

Health Tech Customer Success Manager Jobs UK

Customer Success Manager roles across UK health technology, owning adoption, benefits realisation and renewal for NHS trusts, integrated care systems and private providers. Salary, location and working model shown wherever confirmed.

Care teams deciding faster. The teams we hire for.

What does a Health Tech Customer Success Manager do?

A Health Tech Customer Success Manager in the UK owns the customer relationship after go-live: adoption across clinical and operational teams, benefits evidence for the original business case, escalation handling, and contract renewal.

Confidential client London, England Hybrid Posted 5 days ago

Health Tech Customer Success Managers in the UK typically earn £40,000 to £55,000, rising to roughly £55,000 to £72,000 at enterprise level and £75,000 or more in head of function roles.

A Health Tech Customer Success Manager in the UK owns the customer relationship after go-live: adoption across clinical and operational teams, benefits evidence for the original business case, escalation handling, and contract renewal.

UK renewals frequently hinge on whether the benefits promised in a business case can be evidenced. Postholders spend significant time producing usage and outcome reporting that a trust can take to its own governance.

• Adoption planning with NHS clinical and operational teams
• Benefits realisation reporting against the original business case
• Stakeholder management across trust governance
• Escalation handling with support and delivery teams
• Renewal and contract extension ownership

• Benefits evidence and reporting capability is a growing requirement in UK customer success adverts.
• Regional account patches with regular trust visits are the norm.
• Implementation experience is the most common background among UK Health Tech CSM hires.

Also searched as:
Health Tech Customer Success Manager, Healthcare Customer Success Manager, Client Success Manager healthcare, Digital Health Customer Success.

It is a strong advantage because trust governance and benefits processes shape the role, but suppliers do hire from adjacent B2B customer success.

Regular customer site visits across a regional patch are typical, alongside remote working.

Head of Customer Success, account management, delivery leadership or clinical product roles.

Product Manager Software Engineer AI / Machine Learning Engineer Data Scientist Healthcare Data Analyst Account Executive Typical Customer Success Manager pay in the United Kingdom: £55,000 to £72,000.