Customer Service Representative; Hybrid

About the Role

Our client is seeking a proactive and customer-focused Customer Service Representative to join their team in Rustenburg , offering a hybrid work model. This role is essential for providing frontline support, addressing customer inquiries, and ensuring a positive experience with our products and services. You will balance remote work flexibility with in-office collaboration, contributing to a team environment that prioritizes customer satisfaction and efficient problem-solving.

We are looking for individuals with strong communication skills and a passion for helping others succeed, who can adapt to both independent and team-based work settings.

• Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
• Troubleshoot customer issues, guiding them through solutions and resolving problems effectively.
• Document all customer interactions and resolutions in the company's CRM system.
• Escalate complex issues to the appropriate departments for further assistance.
• Assist with customer onboarding and provide product information as needed.
• Contribute to team efforts by sharing knowledge and supporting colleagues.

• Previous experience in a customer service or helpdesk environment.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to manage workload effectively and prioritize tasks in a dynamic environment.
• Adaptability to a hybrid work schedule, balancing remote and in-office responsibilities.
• A secondary school education is required; further qualifications are advantageous.

• Competitive salary package.
• Health, dental, and vision insurance coverage.
• Paid time off and public holidays.
• Hybrid work arrangement for work-life balance.
• Opportunities for training and career progression.