Remote Technical Service Coordinator

About the Role

Our client is seeking an organized and proactive Remote Technical Service Coordinator to manage and streamline their technical service operations from a remote location. This pivotal role involves coordinating field technicians, managing service schedules, and ensuring timely resolution of client issues. You will be the central point of contact for service-related communications, leveraging technology to optimize dispatching, track service requests, and maintain high levels of customer satisfaction.

This position requires excellent organizational skills, strong communication abilities, and the capacity to manage complex logistics in a fast-paced, remote environment, supporting critical installation and maintenance services.

• Coordinate and schedule field service technicians for installation, maintenance, and repair activities based on geographical location, skill set, and urgency.
• Act as the primary point of contact for field technicians, providing them with job details, technical assistance, and support.
• Manage and update the service ticketing system, ensuring all service requests are accurately logged, tracked, and closed.
• Communicate effectively with clients regarding service appointments, potential delays, and issue resolution status.
• Monitor service performance metrics and identify areas for improvement in dispatching efficiency and response times.
• Prepare reports on service operations, technician productivity, and client feedback for management review.

• Proven experience in a coordination, dispatching, or service management role, preferably within the Installation & Maintenance industry.
• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency with service management software, CRM systems, and standard office applications.
• Ability to work effectively in a remote setting, demonstrating self-discipline and time management skills.
• A proactive approach to problem-solving and a commitment to providing exceptional customer service are essential.

• Competitive salary and potential for performance bonuses.
• Fully remote work arrangement offering flexibility and work-life balance.
• Opportunities for professional development in service operations management.
• Comprehensive health and wellness benefits.
• A dynamic and collaborative virtual team environment supporting a critical operational function.