Remote E-commerce Operations Coordinator

About the Role

Our client is seeking a highly organized and proactive Remote E-commerce Operations Coordinator to ensure the seamless execution of online sales and fulfillment processes. This position is fully remote, allowing you to contribute to our success from anywhere. You will be instrumental in managing order processing, coordinating with logistics partners, and resolving operational issues to guarantee customer satisfaction. The ideal candidate thrives in a dynamic environment, possesses exceptional problem-solving skills, and has a deep understanding of e-commerce workflows and best practices.

You will be a key player in enhancing our client's online operational efficiency and customer experience.

• Oversee the end-to-end e-commerce order fulfillment process, from placement to delivery.
• Coordinate with shipping carriers and logistics partners to ensure timely and cost-effective delivery of orders.
• Manage inventory levels across online channels, ensuring accuracy and preventing stockouts.
• Handle customer inquiries related to orders, shipping, and returns, providing timely and effective resolutions.
• Monitor operational performance metrics and identify areas for process improvement.
• Collaborate with internal teams (marketing, sales, customer service) to ensure smooth e-commerce operations.

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of order fulfillment, shipping processes, and inventory management systems.
• Excellent organizational and problem-solving skills, with a keen eye for detail.
• Proficiency with e-commerce platforms and relevant operational software.
• Ability to work independently, manage priorities effectively, and communicate clearly in a remote setting.
• Experience in a customer-facing role is a plus.

• Competitive salary and performance-based incentives.
• Fully remote work arrangement with flexible working hours.
• Comprehensive health and wellness benefits.
• Generous paid time off.
• Opportunity to shape and improve e-commerce operations for a growing business.