Customer Support Associate

About the Role

Our client is looking for a responsive and helpful Customer Support Associate to join their team in East London. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This position offers a hybrid work model, combining on-site collaboration with remote flexibility. You will play a key role in building strong customer relationships and representing the company professionally.

This role is suited for individuals who are adept at communication and problem-solving, contributing to a positive customer experience in East London through a blend of office-based and remote work.

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers in resolving issues and complaints effectively.
• Process customer orders, returns, and account changes.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address customer needs.

• Previous experience in a customer support or related role.
• Strong communication and active listening skills.
• Familiarity with customer service software and CRM systems.
• Ability to multitask and manage time efficiently.
• Comfortable working a hybrid schedule, including some remote days.
• High school diploma or equivalent.

• Competitive salary.
• Health and wellness benefits.
• Hybrid work flexibility.
• Opportunities for professional development.
• Supportive team environment.