Customer Support Associate

About the Role

Our client is seeking a proactive and communicative Customer Support Associate to join their team in Mahikeng . In this role, you will be a key player in ensuring customer satisfaction by providing timely and effective support across various channels. You will handle inquiries, troubleshoot problems, and build positive relationships with clients, contributing to the company's success in the North West province.

This position offers a valuable hybrid work model, blending in-office collaboration with the flexibility of remote work, located conveniently in Mahikeng .

• Respond to customer inquiries through phone, email, and online chat platforms.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Provide product information and technical assistance to customers.
• Maintain accurate customer records and document all support interactions.
• Escalate complex issues to the relevant departments for resolution.

• Previous experience in a customer support or helpdesk role.
• Excellent communication and active listening skills.
• Proficiency in using customer service software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

• Competitive annual salary and potential for performance-based incentives.
• Flexible hybrid work schedule to promote work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for professional development and career growth.
• A positive and supportive work environment in Mahikeng .