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Job Description & How to Apply Below
Join Felix as a Customer Experience Coordinator, a leading digital healthcare company committed to improving patient outcomes. This remote role focuses on providing empathetic and efficient support through online communication.
As a CX Coordinator, you will manage chat and email inquiries, ensuring patients receive clear, compassionate guidance. This role demands quick thinking and the ability to address problems directly, all within a fast-paced, mission-driven team. Your work will leave a lasting impact on patient care and satisfaction.
Key Responsibilities:
• Offer warm, personalized assistance via chat and email
• Work with cross-functional teams to enhance patient experiences
• Provide clear onboarding support to new patients
• Assess and improve AI-driven responses for quality
• Record and communicate patient insights for process improvements
Requirements:
• Customer-facing experience in high-volume environments
• Familiarity with Intercom or similar tools
• Telehealth background is beneficial
• Weekend work required from Saturday to Wednesday
• Strong written communication and problem-solving skills
Help Felix maximize patient engagement and enhance healthcare experiences across Canada.
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