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Job Description & How to Apply Below
MCI seeks driven candidates who are fluent in both English and French for its supportive customer service team. You will manage customer interactions, helping with billing and general inquiries, while ensuring records are meticulously maintained. Achieving performance goals is key, and your contributions will enhance overall client satisfaction.
Key Responsibilities:
• Manage inbound and outbound calls in both languages
• Assist with customer billing and account adjustments
• Accurately record customer interactions and issues
• Forward complex problems to the relevant department
• Strive to meet daily and monthly performance goals
Requirements:
• Must be at least 18 years old
• Bilingual fluency in English and French is a must
• GED or high school diploma required
• Proficient interpersonal skills
• Previous experience in bilingual customer support is preferred
Leverage your language capabilities and passion for service by joining MCI's team!
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