Remote Bilingual Investments Processing Associate

Location: Quebec

Become a vital part of Manulife Investments as a Remote Bilingual Investments Processing Associate. This role integrates English and French communication within operational services.

The Investment Processing Services team requires you to handle increasingly complex client service requests efficiently. Your customer service focus and organizational skills will directly impact client satisfaction and departmental success. Stay current with investment processing knowledge and contribute to supporting other critical business areas.

Key Responsibilities:

• Effectively manage client service requests on first contact

• Maintain service quality and productivity standards

• Update knowledge on policies, procedures, and processing

• Provide support to various business areas

• Uphold Manulife's reputation for exceptional service

Requirements:

• Fully bilingual in both French and English

• Strong focus on customer service and relationship building

• Organizational skills for multitasking environments

• Keen attention to detail

• Ability to work overtime as business needs dictate

Support client service excellence at Manulife Investments by utilizing your bilingual skills in this fully remote role.
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