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Remote Customer Experience Lead, E-commerce
Remote / Online - Candidates ideally in
East London, 5201, South Africa
Listed on 2026-09-09
East London, 5201, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce
Job Description & How to Apply Below
Placements
24 is seeking a Customer Experience Lead to elevate online retail service in a fully remote role. You will define and implement strategies to ensure an exceptional customer journey from browsing to post-purchase support, analyzing feedback, and driving improvements to foster loyalty.
Lead customer-centric initiatives, partner with product, marketing and support teams, and champion a customer-first culture across the organization to enhance satisfaction and growth.
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