Customer Support Representative

About the Role

Our client is seeking a part-time Customer Support Representative to join their remote team, servicing customers in and around Polokwane . You will provide essential support, answer queries, and resolve issues to ensure a positive customer experience. This role is ideal for someone seeking flexible working hours while contributing to a dedicated customer service operation. You will be an integral part of ensuring customer satisfaction and loyalty, working from your home office.

As a remote representative, you will communicate effectively with customers and internal teams, embodying the company's commitment to service excellence from anywhere.

• Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide information about products and services, and assist with basic troubleshooting.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Document customer interactions and outcomes in the support system.
• Collaborate with team members to share insights and improve service delivery.
• Adhere to company policies and procedures in all customer interactions.

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Basic computer proficiency and experience with online communication tools.
• Ability to work independently and manage time effectively.
• Comfortable working in a fully remote capacity.
• High school diploma or equivalent qualification.

• Competitive part-time hourly rate.
• Flexible working hours to accommodate work-life balance.
• Opportunity to work remotely.
• Training and development provided.
• A supportive and friendly team environment.