Customer Care Agent

About the Role

Our client is looking for a friendly and efficient Customer Care Agent to join their team in Stellenbosch . You will be responsible for interacting with customers, addressing their queries, and ensuring a positive service experience. This role adopts a hybrid work model, offering a blend of remote work and in-office engagement. You will be a key ambassador for the brand, handling a variety of customer service tasks.

This is an excellent opportunity for individuals who are passionate about customer satisfaction and thrive in a flexible work environment that values both independent work and team collaboration in Stellenbosch .

• Respond to customer inquiries via multiple communication channels (phone, email, chat).
• Provide information about products, services, and resolve customer issues.
• Process customer requests, orders, and feedback efficiently.
• Maintain accurate customer records and update information as required.
• Escalate complex issues to supervisors or specialized teams when necessary.

• Previous experience in a customer care or contact center role is advantageous.
• Strong verbal and written communication skills.
• Proficiency with customer service software and digital communication tools.
• Ability to handle customer concerns with empathy and professionalism.
• Comfortable working within a hybrid model, balancing remote and office duties.

• Competitive hourly rate with potential for overtime.
• Hybrid work arrangement for enhanced work-life balance.
• Medical aid and other company-provided benefits.
• Training programs focused on enhancing customer service skills.
• A dynamic and collaborative team environment in Stellenbosch .