Claims Advisor - PSSA

Job Type: Permanent
- Full Time

Location:

Johannesburg, South Africa
- Hybrid

Job Category:
Claims

At Pet Sure, our Claims Advisors support pet parents during critical pet health moments by delivering accurate, empathetic and timely claims decisions. No prior insurance experience is required — our structured training programme will fully prepare you for success.

This role operates on a five-day working week post probation and supports hybrid ways of working, combining time in our Parktown office with working from home.

You’ll be joining a passionate, collaborative and pet‑loving team who care deeply about customer experience and living Pet Sure’s purpose.

• Apply your veterinary nursing expertise to assess and manage insurance claims accurately
• Take ownership of complex claims, managing them through to completion within delegated authorities
• Deliver a compassionate, professional and positive claims experience for customers, their pets and veterinary clinics
• Communicate with pet parents and vets via phone, email and digital platforms
• Collaborate closely with Claims Assessors and other internal teams to ensure right‑first‑time outcomes
• Assess and support Gap Only™ claims in real time, liaising with clinic staff and internal colleagues
• Provide technical veterinary and claims advice to other areas of the business
• Manage workload effectively while meeting quality and turnaround expectations

• A formal tertiary qualification in Veterinary Nursing
• Clinical experience within a veterinary environment
• A customer‑centric, empathetic and professional approach
• Intermediate Computer Literacy and Microsoft Office skills
• Proven reliability and adaptability, with flexibility to meet changing business and operational needs.
• A respectful, collaborative working style, aligned to our culture and values
• Experience in insurance or claims (advantageous)
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally in English when working with global teams, customers and partners
• And of course… a genuine love for pets and the humans who adore them!

• A place of choice for pet lovers: perks and benefits designed for pet parents.
• Great people and great culture: unique leave benefits, wellbeing support and a supportive team.
• Opportunities unleashed: reward, recognition and development to help you thrive.

At Pet Sure, pets are at the centre of everything we do. We make quality veterinary care more accessible by powering pet insurance for over 25 leading brands across Australia and New Zealand, and by assessing more than one million claims each year. We’re also the creators of Gap Only® — an innovative payment solution offering on the spot claims processing at over 1,100 vet clinics.

Pet Sure Services South Africa plays a key role in delivering this experience, operating as a central service hub that supports customer service, claims, and operational excellence for the Australian business. Working closely with Sydney based teams, our team operates in a fast-paced environment with a strong focus on quality, reliability and continuous improvement, supported by a hybrid working model.

Pet Sure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.