Remote Consultant - Customer Experience Strategy

About the Role

Our client is seeking an innovative and client-centric Consultant focused on Customer Experience Strategy to join their fully remote team. This role is essential for guiding clients in designing and implementing exceptional customer journeys that drive loyalty and business growth. You will leverage your expertise in customer insights, digital engagement, and service design to help organizations transform their customer interactions. This is a fantastic opportunity to shape customer experiences remotely for a diverse portfolio of clients.

• Develop comprehensive customer experience strategies aligned with client brand and business goals.
• Map current customer journeys and identify key moments of truth and pain points.
• Design innovative solutions to enhance customer engagement and satisfaction across all touchpoints.
• Advise clients on digital tools and technologies that support superior customer experiences.
• Facilitate virtual workshops with client teams to co-create customer-centric solutions.

• Bachelor's degree in Marketing, Business, Design, or a related field.
• 4+ years of experience in customer experience, marketing strategy, or related consulting roles.
• Proven ability to analyze customer data and translate insights into actionable strategies.
• Strong understanding of customer journey mapping , service design, and digital marketing principles.
• Excellent virtual communication, presentation, and stakeholder management skills.

• Competitive salary and performance-based incentives.
• Full remote work flexibility, enabling work from anywhere.
• Opportunities for professional development and training in CX best practices.
• Comprehensive health and retirement benefits package.
• Be part of a client-focused team dedicated to creating memorable customer experiences.