Customer Service Advisor

About the Role

Our client is actively seeking a motivated Customer Service Advisor to join their team in the vibrant town of Stellenbosch . This role is crucial for maintaining high standards of customer satisfaction by addressing client inquiries and resolving issues effectively. You will serve as a key point of contact, ensuring that clients receive timely and accurate information. This position offers a hybrid work arrangement, blending the benefits of in-office teamwork with the flexibility of remote work.

The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service in the heart of the Cape Winelands .

• Handle customer inquiries via phone, email, and in-person with professionalism.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and concerns effectively and empathetically.
• Update and maintain customer records in the company's CRM system.
• Contribute to team efforts to improve customer satisfaction and retention.

• Previous experience in a customer service or advisory role.
• Excellent communication and active listening skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving abilities and a positive attitude.
• Ability to adapt to a hybrid working model.

• Competitive annual salary and potential for performance bonuses.
• Comprehensive medical and dental coverage.
• Generous paid time off and holiday leave.
• Opportunities for career advancement and professional development.
• A stimulating hybrid work environment in beautiful Stellenbosch.