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Remote B2B Support Specialist — Troubleshooting & Success
Remote / Online - Candidates ideally in
South Africa
Listed on 2026-09-09
South Africa
Listing for:
SupportYourApp
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Support Your App is seeking a Customer Support Specialist to join our remote team supporting a B2B SaaS client. You will handle queries across channels, troubleshoot issues, and own cases from first contact to final resolution.
You’ll analyze requests, reproduce problems, and escalate when needed, while maintaining SLAs and updating the knowledge base. Excellent English, empathy, and strong communication are essential to succeed.
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