Customer Service Agent Bilingual; Work From Home or On-site
Job Description & How to Apply Below
About the job Customer Service Agent Bilingual (Work From Home or On-site) IO Solutions Contact Center is looking for bilingual (English & French) candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.
WHAT WE OFFER
Work from home option available
Option to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and Quebec
Full-time paid training
Flexible schedules that help you achieve a better work/life balance
Up to 50% discount on cell phone plans from our partners
A dynamic and welcoming work environment (even working from home!)
Incentive premiums and stimulating recognition initiatives
Job stability
A multicultural team that makes you feel challenged and appreciated
A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
Responsibilities Interact with customers by phone; advise and offer solutions adapted to their needs
Establish a climate of trust with the client in order to promote products, services and client retention
Provide attentive, courteous and efficient customer service
Provide a unique experience through the quality of your service delivery
Act as an expert on our products and services
Analyze customer needs based on account and billing information
Qualifications Excellent oral and written communication skills in English and French
Customer focused, positive attitude, empathy and good listening skills
Ability to work in a computer environment
Ability to multi-task
Punctuality and respect for work schedules
Good time management
Organized and autonomous
Competitive salary plus stability of employment
Employee discounts with IO Solutions partners
Various incentives, activities and events
Dynamic and challenging work environment
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