Customer Success Manager

Description Customer Success Manager Retail & Ecommerce Tech/SaaS Remote-first: occasional travel to London and client meetings Our client is a leading SaaS platform helping global retailers and consumer brands drive growth through high-performing mobile apps. They are looking for a commercially focused Customer Success Manager to own a portfolio of global clients, strengthen senior relationships and help customers get greater value from the platform.

What the Customer Success Manager will be doing:
Own the full client relationship across retention, renewals and upselling Build relationships with senior stakeholders across ecommerce, digital, marketing and IT Create app growth strategies aligned with each client’s wider commercial goals Use performance data to provide clear, actionable recommendations Deliver executive business reviews and track agreed KPIs Increase platform adoption and identify opportunities to grow account value Proactively manage performance issues and protect against churn What the Customer Success Manager should bring: 2 years’ experience in Customer Success, Account Management or a similar client-facing role

Experience with in SaaS, ecommerce or retail technology A proven track record of managing renewals, retention and upselling Confidence working with senior stakeholders at Director and VP level An analytical mindset and the ability to turn performance data into commercial recommendations Familiarity with Google Analytics or similar platforms would be beneficial A proactive, organised approach to managing multiple client accounts What the Customer Success Manager will get in return: A base salary circa £50,000  uncapped commission, remote working, private healthcare, 25 days holiday  bank holidays and more…