Remote Patient Care Receptionist

Position: Remote Patient Care Receptionist at Sailor Health
Become the welcoming voice for patients at Sailor Health as a remote Patient Care Receptionist. You'll engage with patients and their families through calls, emails, and messages, ensuring that every inquiry is met with warmth and efficiency.

As a full-time remote Receptionist, you will be the first point of contact for individuals seeking mental health care.

Your role is pivotal in assisting patients by providing timely responses, triaging inquiries, and connecting them with the appropriate care teams. Your passion for mental health and organized approach will drive positive patient experiences throughout their journey.

Key Responsibilities:

• Manage inbound communication via phone, email, and SMS

• Route inquiries to the correct team members efficiently

• Understand clinical workflows to assist patients directly

• Familiarize with the patient care team for accurate routing

• Comprehend patient lifecycle to support ongoing care

Requirements:

• Empathetic and clear communication skills

• Ability to handle high volume communication

• Strong organizational and detail-oriented mindset

• Tech-savvy with tools like Google Workspace

• Experience in customer service preferred but not required

Help shape the patient experience at Sailor Health by providing reliable support and exceptional service.
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