Customer Sales Co-ordinator - Customer Order Fulfilment

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:
Customer Sales Co-ordinator

Location:

Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:
Permanent

Salary Package:

£26,227.50plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service.

The role will encompass all element of the supply chain – quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end to end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business.

Success in this position is demonstrated by team work, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills.

• Answering calls from both Customers and Internal Departments
• Management of all requests through our call handling systems, in line with the service levels
• Working with the business to minimise the risk of any fraudulent transactions
• Ensuring full compliance with all business processes and policies, including all mandatory training for Security, GDPR, Business Continuity and Health & Safety
• Business month end and quarter end commitments may require you to work extended hours and outside of the normal standard business hours

• Co-ordination and completion of customer requests for pricing, working with other supporting teams within the business and our approved suppliers to ensure that the best pricing and solution are offered

• Verification of all new customer orders
• Co-ordination, acceptance and processing of all new customer purchase orders onto our systems
• Ensuring that all checks are completed and that the transaction is in line with the business requirements

• Creation and placement of any supporting purchase orders to fulfil our customer orders
• Ensuring that all checks are completed and that the transaction is in line with our business requirements
• Ensuring that these contain all relevant information to allow our suppliers to complete

• Pro-actively working on all outstanding customer purchase orders, managing these through to successful delivery
• Providing regular updates to the customers on the status of these orders
• Looking at the best ways to fulfil any outstanding orders – identifying other stock sources, considering any commercial aspects
• Working closely with our suppliers in resolving any queries or issues relating to the supply of our purchase order
• Managing the customer outstanding order reports and ensuring that these are reflective of the latest supply position
• Working with the other Supply Chain departments to resolve any logistical or build issues in a timely manner

• Verification of all requests for assistance
• Providing regular updates on the status of these requests
• Ensuring that these are managed and resolved in a timely manner and in line with our service levels
• Prod…