Service Desk Controller

Our Peterborough based client is looking for a highly organised Service Desk Controller to join them on a full-time permanent basis, working Monday to Friday working 40 hours per week, between the hours of 7:30 am – 5 pm on a rota basis. Opportunity to work from home, 1 day per week after successful probation.

• Handle customer enquiries by phone and email.
• Schedule field engineers and manage daily workloads.
• Coordinate service calls, parts orders and job planning.
• Raise invoices and maintain accurate service records.
• Follow up quotations and ensure high levels of customer satisfaction.

• Experience in service coordination, engineer scheduling or workshop planning..
• Excellent organisational, communication and IT skills.
• Able to prioritise workloads and work effectively under pressure.
• A positive, customer-focused team player with strong attention to detail.

• starting salary of up to £34,000 depending on experience
• 24 days annual leave plus public holidays
• contributory pension
• hybrid working model post probation
• sick pay
• life assurance
• healthcare scheme