Ottawa Customer Care Advisor Position

Join Scotiabank as a Customer Care Advisor in Ottawa, balancing your office and remote work for ultimate flexibility. Drive customer satisfaction through first-class service.

The Scotiabank Customer Contact Centre seeks a proactive advisor who is passionate about service excellence. In this role, you will assist customers with banking inquiries, providing detailed support and guidance. This position combines a commitment to customer service with opportunities for professional development in an award-winning culture.

Key Responsibilities:

• Engage with customers via inbound phone calls

• Identify specific banking needs and offer tailored advice

• Assist clients by solving complaints and navigation issues

• Use diverse resources to enhance customer support

• Multitask proficiently across several internal platforms

Requirements:

• Strong passion for customer service

• High school diploma or equivalent required

• Experience managing multiple inquiries effectively

• Natural ability to connect with customers by phone

• A self-motivated approach to service improvement

Contribute to Scotiabank's legacy by enhancing customer experiences in a supportive, inclusive team.
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