Temporary Customer Service Representative

Temporary Customer Service Representative

Kingston, UK, Kingston, GB

Job Description:

Salary: £14.00 per hour (monthly pay)

Opening

Hours:

Rotational shifts between Monday to Friday, 07:00 to 21:00, Saturday & Sunday, 09:00 to 17:00

Benefits:
Salary advance scheme, employee rewards platform, hybrid-working, and an award-winning culture

Location:

Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
(hybrid-working post training) – work from home on Mondays and Fridays!

Contract Duration:
Temporary, fixed-term contract until 31/12/2026, full-time(37.5 hours per week)

Start Date:

Thursday, 01 October 2026

Do you have past customer service experience? Are looking for a temporary role to top-up your income ahead of the festive season? Foundever® is on the hunt for a team of customer-obsessed Customer Service Representatives to join our team, supporting a leading premium home beer brand.

Please note that we are unfortunately not able to offer sponsorship for this role.

As a Customer Service Representative with Foundever®, you’ll deliver an exceptional service to our client’s customers with each interaction. Using various contact channels, your job will be to effectively listen to customer queries, diagnose and problem-solve where required, and enhance the customer experience. Your dedication and expertise will play a crucial role in maintaining our client’s high standards of customer satisfaction and loyalty.

The client you’ll be supporting delivers the ultimate home beer experience, offering a diverse selection of over 40 beers ranging from craft brews and Belgian classics to traditional German lagers and fruity creations.

• Provide accurate and timely responses to customer interaction via all customer contact channels
• Identify and elevate customer complaints in accordance with company policy
• Identify trends in customer interactions and elevate to Customer Service Managers where appropriate
• Take pride in your team’s excellence and support activities which reduce errors and maximise efficiencies
• Consistently achieve a performance appraisal score of 90% or above in all relevant areas
• Work with the wider teams to ensure KPI’s are met
• Performs routine administrative duties including outbound calls
• Contribute to continuous improvement within Customer Services and the wider business
• Shows excellent product and process knowledge, treating customers fairly across all communication channels
• Perform miscellaneous job-related duties as assigned

You could be a great fit for this role if you have:

• Experience:
  
  Proven experience in a customer service role, preferably within a contact centre environment
• Complaints Handler:
  Previous complaint handling experience, managing difficult conversations effectively
• Communication
  
  Skills:
  
  Exceptional verbal and written communication to help customers, provide guidance, and resolve queries across multiple channels
• Problem-Solving Abilities:
  Able to solve problems, manage unexpected challenges, and elevate issues when necessary
• Technical Aptitude:
  Basic technical skills to navigate digital platforms and manage multiple systems
• Customer-Centric Approach:
  Empathy, patience, and commitment to high-quality service, building rapport and ensuring a positive experience
• Proactive Work Ethic:
  Proactively managing workloads, anticipating customer needs, and maintaining composure under pressure
• Teamwork:
  Effective collaboration, openness to feedback, and participation in training to improve performance and service quality

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800…