Customer Service Advisor
Remote / Online - Candidates ideally in
Salford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-09-12
Salford, Manchester, Greater Manchester, M9, England, UK
Listing for:
Jobtailor
Remote/Work from Home
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Spanish Customer Service, Bilingual
Job Description & How to Apply Below
- Answer a variety of calls supporting customer enquiries
- Help customers understand what is covered by their Bupa health insurance policy
- Decline treatment requests confidently and empathetically when treatment is not covered
- Keep customer records up to date
- Communicate clearly and calmly with customers in a fast-paced contact centre
- Follow policy, processes and FCA regulations to ensure customers receive the right outcome
- Navigate multiple systems during live, real-time customer conversations
- Participate in a call simulation, pre-recorded video interview and final competency/customer conversation exercise
- Complete initial 15-week training with four days per week on site at Bupa Place and one day working from home
- Work hybrid after training, up to three days per week from home
- Highly organised and resilient
- Attentive listener
- Focused on putting customers first
- Able to build relationships with team members and colleagues across the business
- Able to adapt well to change
- Able to follow process and Financial Conduct Authority (FCA) regulations
- Confident using a PC and multiple systems simultaneously
- Comfortable working in a busy office environment alongside colleagues
- Able to communicate clearly with customers via live audio calls while wearing a headset
- Able to read and enter information into Bupa's core systems without screen reader software
- Able to navigate multiple systems while listening, typing, speaking and reading during live conversations
- Able to remain calm when handling ambiguous customer questions
- Must be able to work rotating shifts Monday to Friday 8am-8pm and Saturday 8am-4pm, including one Saturday per month
- Must have a private, quiet home workspace with wired internet connection for hybrid working
- Not eligible for Home Office visa sponsorship
Demonstrates strong customer service skills by effectively answering inquiries and providing clear communication while adhering to FCA regulations. Capable of navigating multiple systems and maintaining accurate customer records in a fast-paced environment.
Highest-signal resume keywords- Customer Service
- FCA Regulations Compliance
- Multi-System Navigation
- Clear Communication
- Organizational Skills
- PC Proficiency
- System Navigation
- Record Keeping
- Call Handling
- Data Entry
- Attentive Listening
- Resilience
- Relationship Building
- Adaptability
- Calm Under Pressure
- Bupa Health Insurance
- Contact Centre
- Customer Enquiries
- Treatment Requests
- Hybrid Working
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×