Remote Customer Support Team Leader

Lead a dynamic remote customer support team focused on exceptional service for healthcare facilities with Clipboard Health. This role allows for flexible hours, needing only 3-4 hours overlap with EST.

Clipboard Health is seeking a motivated Customer Support Team Leader to enhance service delivery. With over 2 years of leadership experience required, you will coach your team to meet performance goals while handling customer escalations and driving process improvements effectively. This position promotes a strong focus on quality and productivity within your team.

Key Responsibilities:

• Lead the team to meet performance quality and productivity goals

• Provide constructive feedback and growth plans for team members

• Handle escalated customer issues and resolve them promptly

• Monitor performance and implement solutions for improvement

• Suggest process enhancements for optimized workflows

Requirements:

• 2+ years of leadership experience in team settings

• Proven customer-facing expertise with strong service focus

• Ability to work fully remote with flexible hours

• Excellent communication and coaching skills

• Steady internet connection and dedicated workspace needed

Embrace your leadership skills to make a significant impact on client service within the healthcare industry.