Clipboard Health: Customer Support Team Leader

Customer Support Team Leader (Remote)

Headquarters: California
URL:

We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours.

• Lead and coach a team to meet performance goals in quality, productivity, and attendance.
• Provide constructive feedback and development plans to drive team growth.
• Handle customer escalations professionally, resolving complex issues promptly.
• Monitor team performance, identify improvement areas, and implement solutions.
• Suggest and drive process improvements to optimize workflows and customer satisfaction.

• Leadership
  
  Experience:
  
  2+ years of leading teams and coaching members to achieve their goals.
• Customer-Facing Expertise:
  Proven experience in customer-facing roles with a strong focus on delivering exceptional service.

• 30 Days:
  Learn the tools, processes, and challenges of the support environment.
• 60 Days:
  Take ownership of a team, set performance goals, and start regular coaching.
• 90 Days:
  Drive team performance to meet high-quality standards and implement improvement plans where needed.

• Fully remote, requiring only 3-4 hours of overlap with EST working hours.

• Impact:
  Lead teams supporting healthcare facilities, making a difference in critical services.
• Global Team:
  Collaborate with talented individuals worldwide.
• Career Growth:
  Opportunities for professional development and advancement.
• Flexibility:
  Enjoy remote work with a schedule that fits your lifestyle.

In addition, you should have:

• A minimum of 15 Mbps wired internet connection.
• A computer with an i5 processor (or equivalent) and at least 12GB RAM.
• A quiet, dedicated workspace with a steady power and internet connection.