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Customer Success Director | Remote
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-09-12
Singapore
Listing for:
Crossing Hurdles
Full Time, Seasonal/Temporary, Remote/Work from Home
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Position:
Senior AI Trainer Customer Success Managers
Type:Short-Term Contractor Assignment (9 Weeks)
Compensation:$31 per hour
Location:Remote
Commitment:Up to 40 hours per week with 4 hours overlap with PST.
Role Responsibilities- Create high-difficulty Customer Success tasks and gold-standard solutions for AI training.
- Develop scenarios covering enterprise onboarding, adoption, retention, renewals, account health, and expansion.
- Evaluate and calibrate team outputs to maintain high-quality standards.
- Review AI-generated solutions for accuracy, relevance, practicality, and alignment with Customer Success best practices.
- Identify edge cases and elevate rubric ambiguities when required.
- 8+ years of experience in Customer Success or account management, primarily within enterprise SaaS environments.
- Proven experience managing strategic enterprise accounts, complex customer life cycles, renewals, retention, and revenue growth.
- Strong expertise in health-score frameworks, renewal playbooks, risk management, and success metrics.
- Experience building relationships with executive stakeholders and leading business reviews and escalations.
- Expert knowledge of onboarding, adoption, value realization, retention, and account expansion strategies.
- Strong analytical, problem-solving, and communication skills.
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