Customer Support Coordinator

Company

A dynamic organization that values customer satisfaction and operational efficiency. They are committed to providing excellent service and fostering a collaborative work environment, with a focus on continuous improvement.

We are seeking a Customer Support Coordinator to join our client’s team. This role is vital in ensuring smooth order processing and maintaining strong relationships with customers and logistics partners. The ideal candidate will be passionate about customer service, detail-oriented, and experienced in handling end-to-end order management.

• Act as the primary contact for customers and logistics providers regarding orders and delivery inquiries
• Ensure accurate and timely processing of customer orders and deliveries, overseeing the entire process from receipt to fulfillment
• Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies
• Manage customer claims, complaints, and return processes independently, issuing credit notes when required
• Develop and maintain customer-specific work instructions to ensure clarity and consistency
• Accurately process consignment and export orders within the company system
• Contribute ideas and feedback to improve departmental processes and efficiency
• Collaborate with sales, logistics, and external partners to ensure smooth communication and operations

• Minimum of 2-3 years’ experience in a customer service or order management role, preferably within the food industry
• Completed MBO diploma, preferably in Customer Service or a related field
• Fluent in Dutch and English, with excellent communication skills
• Ability to work accurately, in a structured manner, and handle multiple tasks simultaneously
• Office attendance required on Tuesday, Wednesday, and Thursday; remote work possible on Monday and Friday
• Able to start quickly and balance workload efficiently; minimal long-term planned leave during the assignment period

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