Customer Success Advisor | German
Remote / Online - Candidates ideally in
1011, Amsterdam, North Holland, Netherlands
Listed on 2026-09-13
1011, Amsterdam, North Holland, Netherlands
Listing for:
Undutchables
Remote/Work from Home
position Listed on 2026-09-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Support customers with licensing, pricing, payment details, and order status
Prepare quotes for software licences and renewals
Follow up on quotes to support the sales process
Process orders accurately, ensuring correct details and timely deliveries
Communicate with suppliers to coordinate quotes and orders
Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service
Keep databases updated with customer and order details
Support with other related administrative or service tasks as needed
Requirements To excel in this role, you’ll need: Fluent in both German (C2) and English (C1-C2), spoken and written
At least 2 years of experience in customer service, customer success, administration or inside sales (B2B)
Interested in IT/software industry
Strong problem-solving skills and ability to learn quickly in a changing environment
University degree or equivalent
Highly organized, pro-active, detail-oriented, and good at multitasking
Strong with numbers and comfortable working in a commercial environment
Customer-focused mindset with excellent communication and relationship-building skills
Its a hybrid working arrangement with 1 day working from home every Friday Benefits Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing:
Start date:
ASAP
A monthly salary ranging from € 3.000 to €3.700 gross, depending on your experience and education
Monthly bonuses linked to performance paid monthly
Holiday allowance.
25 vacation days.
Reimbursement of travel costs up to €250 per month.
Extensive training and ongoing support.
Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break.
4 days working onsite and 1 day working from home (Friday)
A dynamic and lively work environment located in the heart of Amsterdam.
Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
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