Remote French Bilingual Customer Service Representative Rewards Program

#wfh #workfromhome #hiringnow #remote

Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced, fully remote environment and love helping people? We're seeking Bilingual Customer Service Representatives (English/French) within a leading loyalty program. This is an exciting remote opportunity with significant career growth potential and great benefits!

WE NEED INDIVIDUALS with :

- bilingual agents fluent in English and French
- with a STABLE work history
- at least 2.5 years of on-phone customer service experience / call center experience
-START DATE :
July 13th, 2026

Position: REMOTE Bilingual Customer Service Representative – Loyalty Program
Type:
Contract with the possibility of a Permanent Role
Operation :
Monday-Friday (8 AM – 10 PM ET) and Saturday (8 AM – 7 PM ET).
Talents needs be fully available for any 5 days-8 hours schedule given during operation hours (non-negotiable )
Rotational shifts are provided 6 months in advance.

Location:

100% Remote, Canada-wide
Salary: $20/hour
START DATE :
July 13th, 2026

To apply , please use the provided posting link to upload your updated resume,
or send your resume to  with the subject line "Remote CSR / Loyalty Program."

NOTE :
This job posting is issued to proactively build a qualified talent pipeline for anticipated or future vacancies within this role. While this specific position is not currently active, candidates who meet the requirements will be added to our pool for immediate consideration once a vacancy is formally approved

Advantages
Why You’ll Love This Role

- Work-Life Balance:
Enjoy the flexibility of a 100% remote role with no office days.
- Comprehensive Benefits:
Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days.
- Career Growth:
This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training.
- Competitive Pay & Bonuses:
Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling.
- Recognition Program:
Earn points to exchange for gift cards or credits.
- Training & Development:
Receive 3 weeks of dedicated training to set you up for success.

Responsibilities
What You'll Do

- Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates.
- Provide site navigation support and answer general account questions.
- Process transactions and ensure accurate documentation of all interactions.
- Deliver exceptional customer service with a professional and friendly approach.
- Collaborate with team members and supervisors to enhance service quality.
- Apply feedback to continuously improve performance.
- Communicate effectively in both English and French to support a bilingual customer base.

Qualifications
What You Need to Succeed:

- Bilingual (English & French):
Fluent in both languages, with strong verbal and written communication skills (ESSENTIAL).
- Customer Service

Experience:

Minimum of 2.5 years of on-phone customer service/call center experience (REQUIRED).
- Loyalty program experience is a bonus.
- Stable Work History: A stable resume with a record of successful, long-term work. (Required )
- Tech-Savvy:
Comfortable using Outlook, Teams, Excel, and CRM/call center software.
- Strong Problem-Solving

Skills:

Ability to adapt and provide solutions to customer needs.
- Positive & Professional Attitude:
Maintain a friendly tone and handle calls with empathy and patience.
- Open to Feedback & Growth:
Willingness to learn and apply coaching for…