German Speaking Resolution Coordinator

Location:

Bristol (Hybrid after probation)
In this position, you’ll be based in the Bristol office for a 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture at  Onsite face to face - consisting of an interview, a resolution task and a German language assessment

Start date:

9th Nov 2026 - Permanent full time 37.5 hours – shifts are between 8am - 9pm Salary: 31644 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation We give you a world of potential Do you speak fluent German and are you ready to use your customer service skills to resolve queries and to support performance and effectiveness of colleagues?

We're looking for individuals who are passionate about building relationships and helping others.

Your role will be to act as first line support to Customer Service Representatives through our ‘call assist’ programme such as resolving caller escalations and complaints. In addition to this other duties may include but are not limited to social media monitoring, VIP Queries, Case Management and actioning callbacks. Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework.

If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

A role you will love Computershare’s Operational teams are the voice of our business for customer enquiries. The service provided is on behalf of both our internal stakeholders and corporate clients and therefore the quality we deliver is paramount.  Our ability to provide a professional, accurate, timely and efficient service, without incurring financial losses, ensures that we maintain the reputation of both Computershare and our clients.

The German speaking Resolutions Co-Ordinator may also be expected to work collaboratively across teams within the same department, as well as our key stakeholders both internally and externally such as account/client management teams, Contact Centre Team Leader group, Project Team, Operational Teams and external clients to ensure a timely, positive and accurate outcome.

Schedule:

Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ
and requires a reliable internet connection ining:
Training lasts six weeks with no leave permitted during November & early December. After training, you'll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.

Additional benefits of working onsite:
Free onsite parking or use of the discounted bus fare of just 1.50 for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit.

We also offer free tea, coffee, herbal drinks, fresh milk & squash.

What will you do & bring to the role?

Role responsibilities:

Respond to a wide variety of complex customer/agents/VIP/Client enquiries providing exceptional levels of customer service, ensuring a high level of accuracy and adhering to SLA’s.Provide subject matter expertise to support the update of Contact Centre processes, procedures and training material

Maintain a comprehensive working knowledge of…