French Customer Care Representative

Are you fluent in French and English? Do you have exceptional Customer service skills? If so, we have the ideal Permanent position for you. As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way.

Job Title:

French Customer Care Representative

Location:

Ashford, free parking

Hours:

Monday - Friday 9am - 5:15pm, with flexibility required to occasionally start earlier/finish later

Hybrid:
Yes, 4 days office based and 1 day a week working from home, after successful completion of training period

Salary:
Please call us on (phone number removed) for further details

Company benefits:

25 days annual leave + Bank holidays
Profit Sharing Plan Bonus
Company Pension
Employee Assistance Programme
Life Assurance and Group Income Protection Cover
Private Healthcare Scheme
Travel Insurance
Subsidised food and free fruit
Cycle to Work
Enhanced Maternity and Paternity Provisions
Free onsite parking
Occupational Health

Your main responsibilities would be:

Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Proactively asking for and acting on customer feedback.

You'll be the perfect candidate for this position if you have the following skills and experience:

Fluent French speaker
Excellent customer service experience
University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable
Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
Ability to work under pressure and deal with ambiguity
Excellent attention to detail
An efficient personality with strong time management, administration, and customer skills
Microsoft Office expertise

Experience of using operations management software i.e. SAP or similar

Next steps:

If you are an enthusiastic individual looking to contribute to a dynamic team environment while honing your administrative skills, we encourage you to apply for this exciting opportunity and we will support you through your new job journey.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100
* voucher of your choice! Terms apply
* Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Consultant) or Nicola (Elite Consultant).

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