Customer Fulfilment Co-ordinator
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-15
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Call Center / Support
Customer Fulfilment Co-ordinator Remote | £13.70 per hour | 7am - 4pm Mon, Weds, Thurs, Fri & Sat | Temp to Perm
*** 5th October Start Date***
Are you an organised and proactive Customer Fulfilment Co-ordinator who thrives in a fast-paced environment with constantly changing priorities? Do you enjoy coordinating multiple tasks, communicating with a wide range of stakeholders, and finding solutions to keep operations running smoothly? Workshop Recruitment is supporting a search for a Customer Fulfilment Co-ordinator to join an Operations team on a temp-to-perm basis for a fully remote role focused on securing and managing property viewing appointments, ensuring service levels are maintained and customer expectations exceeded.
The successful Customer Fulfilment Co-ordinator will be highly adaptable, able to respond quickly to changing demands, and confident managing multiple priorities simultaneously. This is a reactive operational role where urgent issues can arise throughout the day, requiring excellent organisation, resilience, and problem-solving skills.
- Secure fulfilment of non-urgent appointments while minimising cancellations
- Make outbound calls to arrange and confirm appointments
- Respond professionally to inbound calls, emails, and live chats
- Coordinate with clients and members to resolve scheduling issues
- Audit completed appointments to ensure quality standards are met
- Review reports, photographs, and deliverables for accuracy
- Complete detailed end-of-shift handovers
- Support wider operational activities and appointment categories as required
- Minimum 2 years’ experience working remotely
- Strong administrative and organisational skills
- Excellent attention to detail and accurate data entry
- Confident handling a high volume of outbound and inbound calls
- Ability to adapt quickly to changing priorities and workloads
- Strong problem-solving skills and a solutions-focused approach
- Comfortable working under pressure in a reactive environment
- Confident using technology and multiple internal systems
- Temp-to-perm opportunity via Workshop Recruitment
- Fully remote role
- Start date Monday 5th October
- Working days: 7am - 4pm Mon, Weds, Thurs, Fri & Sat
- Initial virtual training week:
Monday–Friday, 9:00am–5:00pm - Dedicated home office setup and own laptop essential
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