Customer Service Specialist

Position: Customer Service Specialist - Hybrid Role
Join Federated Insurance as a Customer Service Specialist and thrive in a hybrid work environment. Provide unparalleled support to our Commercial Insurance Specialist while ensuring client satisfaction.

This Client Service Associate role is perfect for individuals with front-line customer service experience who excel in communication and detail-oriented tasks. You will assist in managing day-to-day operations of the CIS book of business while ensuring that our clients receive the highest level of service possible.

Key Responsibilities:

• Handle high-volume customer requests and queries

• Assist the Commercial Insurance Specialist in operations

• Exhibit flexibility in managing multiple tasks

• Ensure timely and accurate communication with clients

• Maintain exceptional attention to detail

Requirements:

• Completion of post-secondary education

• At least 2 years of customer service experience

• Strong team-oriented mindset

• Proficiency in Microsoft Office suite

• Drive for delivering excellent performance

Become part of a dedicated team that values your contributions at Federated Insurance.