Customer and Neighbourhood Officer x3; FTC)

Customer and Neighbourhood Officer x3
Salary
: £39,019 + Excellent Benefits
Location
:
Hybrid working (two days per week in our High Wycombe office, with travel across Buckinghamshire and surrounding areas, two to three days per week working from home)
Contract
: x 1, 12 month Fixed-Term Contract, x2 6 month Fixed-Term Contracts
Travel
:
Own car and business insurance required (mileage paid at 55p per mile, minus commuting)
Patch
:
Buckinghamshire and surrounding counties

Are you looking to join a growing, values-led organisation with a clear social purpose?

At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We have evolved our traditional Housing Officer role into a more holistic, resident‑focused position:
Customer and Neighbourhood Officer. This is a highly visible role where you will spend time in our communities, build strong relationships with residents and ensure neighbourhoods are safe, well‑managed and thriving.

You will provide a proactive, responsive and compassionate service, working closely with residents to understand their needs and help them sustain their tenancies. You will manage a mixed‑tenure patch, handle day‑to‑day and complex cases, and work collaboratively with colleagues and partners to deliver area plans and improve neighbourhoods.

Every day, you will make a meaningful difference to the lives of the people who call our homes theirs.

• Deliver a visible, proactive and resident‑focused neighbourhood management service
• Build strong, trusting relationships with residents and act as a consistent point of contact
• Ensure high levels of service performance and customer satisfaction
• Identify when specialist support is needed to help residents sustain their tenancies
• Use data insights to drive improvements across your patch
• Manage a varied caseload, including complex tenancy and neighbourhood issues
• Work collaboratively with internal teams and external partners to deliver area plans
• Advocate for residents and ensure services meet our Customer Care Standards
• Travel across Buckinghamshire and surrounding areas as part of your role

• Strong customer focus and understanding of social housing issues and legislation
• Experience managing a varied and demanding workload, including case management
• Excellent written and verbal communication skills, with the ability to influence and negotiate
• Ability to work independently, stay organised and manage competing priorities
• Commitment to continuous personal and professional development
• A positive, proactive approach and the ability to build strong relationships
• Full driving licence, access to your own vehicle and ability to travel across Buckinghamshire
• Business mileage paid at 55p per mile (minus home‑to‑work commute)

• Knowledge of ASB, tenancy sustainment, safeguarding, benefits or housing law
• Experience working in a regulated environment
• CIH Level 3 qualification
• Experience signposting residents to support services such as Citizens Advice or debt management

• Confidence supporting residents in challenging situations

At…