Bilingual Customer Service Supervisor Remote

Lead a dynamic team as a Bilingual Customer Service Supervisor with a vibrant travel organization. This fully remote role focuses on coaching, collaboration, and delivering exceptional customer experiences.

In this supervisory position, you will manage frontline representatives while fostering a supportive team culture. Oversee team performance, provide coaching and feedback, and handle escalated customer inquiries. Your leadership will contribute to operational success and continuous improvement in the organization's service delivery.

Key Responsibilities:

• Supervise and mentor a high-performing customer service team

• Coach team members and manage performance effectively

• Handle escalated customer inquiries with solutions

• Collaborate with Quality Assurance to meet key performance indicators

• Monitor and report on team performance metrics

Requirements:

• 1+ years in a supervisory role within customer service

• 2+ years of customer service experience required

• Bilingual in English and French (written and spoken)

• Strong leadership and communication skills

• Tech-savvy with knowledge of MS Office and CRM tools

Drive team excellence and enhance customer journeys while working remotely in this leadership role!