Customer Support Agent

Make Tour Radar your next adventure

Tour Radar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries.

We are a team of adventurers hailing from more than 50 countries. We are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters. We are united by our vision to enrich the world through organized adventures and we can only do that with great colleagues.

Working at Tour Radar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a travel enthusiast to join our team in Toronto as a Customer Support Agent
on a full-time basis.

Our Customer Support Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure. This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone. We are a close-knit team that values solution-oriented people who are passionate about what Tour Radar does and about making sure our customers gain the full benefit of what we have to offer.

By providing excellent support to all those within our ecosystem, we ensure that Tour Radar remains best in class in the multi-day adventure industry.

• Drive bookings through expert consultation: Connect with travelers via phone, live chat, and email to guide them from consideration to confirmation - everything is done online
• Own the sales conversation: Move customers down the sales funnel with confidence,
  answering questions and removing objections for prospects who have found a tour or are
  exploring options
• Solve problems without waiting for answers: If a customer question doesn't have an obvious
  answer, you think on your feet, dig into resources, and find the right way forward
• Continuously improve processes and results: Spot inefficiencies or missed opportunities in
  how we work and bring ideas to the team on how we can do better
• Handle booking cancellations, changes, payment issues, and adjustments with
  professionalism and care

• Minimum 2 years of relevant professional experience: Either 2+ years in a travel industry role (tour operator, travel agency, booking platform, or similar) OR 2+ years in a sales-focused role where selling was your primary responsibility
• You know how to turn travel dreams into bookings: You’re passionate about inspiring
  customers, matching them with unforgettable travel experiences, and confidently guiding
  them from consideration to booking—while consistently delivering against volume targets
  and quality standards
• You're a problem-solver who takes initiative: You don't wait for instructions; you see what
  needs to be done and do it. You bring ideas to improve process, systems, and results
• You are tech-savvy and adaptable, comfortable navigating multiple tools simultaneously,
  and using AI effectively to improve efficiency while maintaining high-quality standards.
• You are comfortable working on a rotating roster over 7 days of the week
• You are eligible to work in Canada

• Plan your working life with home office and work abroad options
• Experience our organized Adventures first-hand with our Travel Credit System
• Take a break with a minimum global entitlement of 25 paid vacation days
• Focus on your well-being and health with access to…