Bilingual Customer Support

Support customers in both English and French as a Bilingual Customer Support Specialist located in Markham. Enjoy a hybrid schedule, balancing office time with remote work.

Our client is on the lookout for a dedicated Bilingual Customer Support Specialist for a one-year contract role that could lead to a permanent position. This role is essential for providing excellent service in a B2B context, processing orders, and collaborating on enhancing customer interactions across platforms. You'll make a difference in client experiences every day.

Key Responsibilities:

• Offer bilingual assistance via phone and email channels

• Process customer orders accurately and resolve inquiries

• Guide new customers through the online ordering process

• Partner with team members to elevate customer experience

• Ensure high standards of service are consistently met

Requirements:

• Bilingual fluency in English and French

• Experience working in a B2B environment

• Post-secondary degree is required

• Familiarity with SAP ECC or similar systems

• Experience in a contact center environment preferred

Bring your attention to detail and customer-focused mindset to a rewarding role!