Bilingual Customer Support – Remote Assistance - Training – Hybrid

Position: Bilingual Customer Support – Remote Assistance - Training Included – Hybrid
Location: Québec City

Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

- Are you bilingual, love helping people, and looking for THE job that will boost your career?

- No need to be a tech expert: we provide 100% of the training starting on Day 1!

- If you have a dynamic personality, empathy, and a natural curiosity, you’re going to love what’s next!

What does your team do?

- Remotely assist construction professionals around the world whenever they have a question or run into an issue with their electronic equipment.

- Using modern tools (live video, user-friendly apps), you’ll guide them step-by-step so they can get back to work with a smile.

Advantages
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

Why you’ll love this opportunity:

- Your career launchpad:
This position opened up due to an internal promotion. Here, we grow our talent!

- Ideal work-life balance:
Dream schedule:
Monday to Friday, 8:00 AM to 4:30 PM. No evenings, no weekends.

- Hybrid model: 3 days working from home / 2 days in the office (after your initial training).

- Salary: $50,000 to $54,000 / year depending on experience.

- Comprehensive group insurance including telemedicine services.

- RRSP with employer matching up to 4%.

- Vacation: 2 weeks of vacation + 40 hours of personal/floating days upon arrival.

- Free parking on-site and a bus line right next door.

Responsibilities
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

Day-to-day, your role consists of:

• You will spend 90% of your time on the phone taking client calls—around 10 to 20 calls per day from construction companies experiencing technical issues with their electronic equipment. You will guide and advise them (95% of the time in English), interacting with English-speaking clients worldwide to help them operate their equipment in the field. For more complex issues, you may need to jump on a video call with the client to better understand the problem and provide easier guidance.

(You will also assist them via email, handling 10 to 20 emails per day).

- Guiding and advising (95% of the time in English):
Interacting with English-speaking clients worldwide to help them use their electronic equipment in the field. For more complex cases, you may conduct video calls to better understand the issue and guide them more easily.

- Making clients' lives easier:
Using active listening and common sense to understand their situation and walk them through solutions step-by-step (just like helping a friend set up a new phone over Face Time).

- Team collaboration:
Reaching out to internal experts whenever you face a more complex question. You are never on your own!

- Staying on track:
Following up on cases via email or in the internal system.

Qualifications
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

What we are looking for above all:

- Fluent bilingualism (French / English):
Around 95% of calls are with an international English-speaking clientele. It’s the perfect opportunity to use your English every day! (You will communicate daily with English-speaking clients located outside of Quebec.)

- Great attitude and empathy:
You enjoy communicating, stay calm under pressure, and take pride in solving problems.

- Curiosity and resourcefulness:
You don't need a tech or mechanics degree—just an interest in understanding how things work.

- Initial customer service experience:
Your interpersonal skills are what matter most!

Summary
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

Ready to launch your career? Apply today!

Véronique Michaud

Phone:

Email: v

Linked In: éronique-michaud-28b81b36

Website:

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