Backoffice

We are looking for a dedicated candidate to join our Backoffice team at Cornèrcard.

In this role, you will play a crucial part in supporting the team with administrative tasks and ensuring the smooth operation of the department.

• Handle customer enquiries received via email and written correspondence in German, French, Italian and English.
• Maintain, update and manage customer records for credit and prepaid cardholders, ensuring data accuracy and completeness within the company's systems.
• Receive, analyse and manage complaints, enquiries and requests relating to payment cards.
• Ensure timely, accurate and customer‑focused handling of all requests, contributing to a high level of customer satisfaction.
• Comply with internal procedures, quality standards and applicable regulatory requirements.
• Proactively identify appropriate solutions to customer issues and escalation more complex cases to the relevant department when necessary.
• Perform administrative and back‑office activities, including the preparation and processing of operational reports, lists and documentation.
• Maintain accurate customer records and documentation across the company's information systems.

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work‑life balance
• Numerous benefits and incentives
• Well‑being, motivational and team‑building activities

• Excellent knowledge of Microsoft Office, particularly Excel (data management, filters and list processing), Word (business correspondence) and Outlook (email management).
• Strong IT proficiency, with the ability to work efficiently and accurately across multiple systems and applications simultaneously.
• High level of accuracy, reliability and attention to detail.
• Strong customer service orientation, organisational skills and problem‑solving abilities.
• Excellent command of German (Proficiency, Native), French, Italian and English, both written and spoken.
• Previous experience in a similar customer service, back‑office or administrative role, preferably within the banking or financial services sector.
• Resident in Ticino or willing to relocate

• Experience level:
  Mid