Bilingual Customer Care Associate Remote

Become a crucial part of NTT DATA's success as a Bilingual Customer Care Associate, working remotely and offering top-tier service to our clients. This role combines customer support with a vibrant team environment.

This full-time position allows you to respond to customer requests while working from home in various Canadian provinces. You will engage with clients through phone, email, and chat, ensuring each interaction is professional and contributes to enhanced customer loyalty.

Your role is vital in delivering accurate information swiftly.

Key Responsibilities:

• Handle requests and complaints via phone and chat

• Process information and determine follow-up steps

• Complete call documentation and customer fulfillment

• Update knowledge on corporate procedures and products

• Actively promote offerings based on customer needs

Requirements:

• Diploma or degree from a recognized institution

• Previous call center experience is essential

• Fluency in French and English, with excellent written skills

• Ability to multitask in a fast-paced environment

• Comfortable with rotating shifts, including evenings

Bring your customer care skills to NTT DATA and make a lasting impact.