Client Support Specialist - Fully Remote

Join Peloton Technologies in a fully remote Client Support Specialist role, driving client success in payment solutions across Canada. Make an impact by ensuring clients engage effectively with our services while maintaining operational integrity.

In this hands-on position at Peloton, you will combine client support, proactive engagement, and transaction processing. You'll work closely with cross-functional teams to enhance client experiences and ensure satisfaction with Peloton's payment platform. Your expertise will help clients navigate challenges and realize value from our products.

Key Responsibilities:

• Triaging and resolving client issues promptly

• Collaborating during client onboarding for seamless transitions

• Tracking client usage and advocating for their needs

• Delivering ongoing client training on new features

• Ensuring accurate processing of client transactions

Requirements:

• Minimum of 2 years in client success or support

• Solid communication and organizational skills

• Background in fintech or payment operations

• Knowledge of POS systems is beneficial

• Proficiency with CRM and ticketing software

Empower clients through exceptional support and engagement at Peloton Technologies.