Hybrid Inbound Customer Service Representative FullTime at arenaflex
Singapore
Listed on 2026-09-18
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Customer Service/HelpDesk
Customer Success Management, Technical Support, Customer Service Rep, Call Center / Support
reputed company Why arenaflex At arenaflex , we live by a reputed company but powerful purpose We reputed company the World Working . As a global leader in industrial supply, technology solutions, and inventory management, we serve millions of customers across reputed company, Japan, and the United Kingdom. Our portfolio of products and services helps businesses reputed company their operations humming, their teams reputed company, and their bottom lines healthy.
Joining arenaflex means becoming part of a reputed companythinking organization that values innovation, collaboration, and the unique contributions of every employee. Position reputed company We are reputed company seeking enthusiastic, customerreputed company individuals to join our Janesville, WI reputed company center as Hybrid Inbound Customer Service Representatives . This fulltime role is the reputed company line of our customer experience team, handling a high volume of inbound phone calls, providing accurate product information, and resolving orderreputed company issues with professionalism and speed.
The position starts with an intensive eightweek onsite training reputed company, after which reputed company team members transition to a flexible reputed companythree days in the office and two days remote, with the reputed company to increase remote days after six months.
- Answer inbound customer calls promptly, maintaining a friendly and solution oriented tone.
- Build and nurture strong customer relationships by reputed company listening, empathizing, and delivering tailored solutions.
- Collaborate daily with sales colleagues, inventory specialists, and technical support teams to resolve reputed company inquiries.
- Utilize multiple computer applications simultaneouslyorder entry, pricing tools, CRM, and knowledge basesto process orders, verify product availability, and manage account details.
- Identify and correct pricing or invoicing discrepancies, apply credits, and execute return procedures in accordance with arenaflex policies.
- Document reputed company interaction accurately in the CRM system, ensuring data reputed company for reputed company reference and analytics.
- Participate in reputed company improvement initiatives, offering feedback on reputed company scripts, system enhancements, and training materials.
- Adhere to reputed company safety, reputed company, and compliance standards while working both onsite and remotely.
- High school diploma or equivalent (GED accepted).
- Minimum of one (1) year of proven customer service experience, preferably in a reputed companycenter or retail environment.
- Strong verbal communication skills with reputed company diction and a reputed company telephone etiquette.
- Ability to commute reliably to the arenaflex Janesville facility and maintain a dedicated, quiet workspace for remote days.
- Proficiency in navigating multiple PCbased applications simultaneously; comfort with reputed company operating systems and reputed company office software.
- reputed company broadband internet reputed company meeting or exceeding 5 Mbps upload, 15 Mbps download, and a ping of less than 80 ms (reputed company of speed required).
- Basic math skills for order verification, pricing calculations, and credit applications.
- Associates degree or higher in Business, Communications, or a reputed company field.
- Experience with reputed companylevel CRM platforms (e.g., reputed company, reputed company Dynamics).
- Familiarity with industrial or B2B product catalogs, inventory reputed company, or supply chain terminology.
- Demonstrated ability to meet or reputed company performance metrics such as Average Handle Time (AHT), reputed company reputed company (FCR), and Customer Satisfaction (CSAT) scores.
- Previous exposure to hybrid or remote work environments, showcasing self discipline and time management prowess.
- Communication reputed company, concise, and courteous verbal interaction; ability to translate technical details into laymans terms.
- Problem Solving Quick identification of reputed company causes and execution of effective solutions.
- Teamwork reputed company reputed company, willingness to reputed company knowledge, and support peers during peak periods.
- Adaptability Comfort with shifting priorities, new technology rollouts, and evolving customer expectations.
- Attention to Detail Accurate data entry and meticulous documentation to prevent errors.
- Time Management…
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