Call Center Agent in Montreal Transat

Position: Call Center Agent in Montreal with Transat
Location: Montreal

Join the team at Transat as a Call Center Agent, specializing in customer support for travel-related queries. Flexible, remote work options available.

Transat is looking for a dedicated Call Center Agent to manage inbound calls from customers and travel agents. You will be responsible for assisting with flight alterations and reservations while promoting Transat’s products. A combination of excellent listening skills and a genuine desire to help will drive your success in this role, with schedules crafted around your needs.

Key Responsibilities:

• Respond to customer calls regarding reservations

• Promote products like seat selection and travel insurance

• Help customers navigate our online platforms

• Provide compassionate and patient customer service

• Work according to a tailored schedule based on call demand

Requirements:

• Experience with various computer applications

• Strong customer service expertise

• Good English communication;
French required in Quebec

• Flexible schedule for full-time positions

• Commitment to learning and adapting to new systems

Leverage your customer service skills with Transat, contributing to our mission to be the preferred airline.