Remote Customer Service Specialist at ForgeFit

Deliver exceptional service as a Remote Customer Service Specialist 'll manage customer inquiries and support fitness professionals nationwide with a focus on excellence.

In this full-time role, you'll ensure that customers experience smooth interactions from order to installation. Your primary duties will include responding to inquiries through various channels and resolving issues through collaboration with fulfillment and sales teams. Forge Fit values a positive customer experience, making your efficiency and problem-solving skills essential.

Key Responsibilities:

• Respond to inquiries via phone, email, and chat

• Assist customers with orders, shipping, and product details

• Track issues and collaborate with internal teams

• Maintain accurate records in CRM systems

• Follow up proactively on customer needs for satisfaction

Requirements:

• 1+ years in customer service or support role

• Strong communication and problem-solving skills

• Organized with the ability to manage priorities

• Comfortable using CRM or support tools

• Interest in fitness equipment preferred

Utilize your customer service expertise to enhance the Forge Fit experience for clients nationwide.