Customer Success Engineer Remote

Position: Customer Success Engineer Remote Role
Join Hightouch as a Customer Success Engineer and drive customer satisfaction while working remotely. Engage directly with users to enhance their experience and provide technical support.

As a Customer Success Engineer at Hightouch, located in San Francisco, you'll need 2+ years in customer-facing roles. This role combines your technical expertise with excellent communication skills to guide users in utilizing our powerful marketing platform. You will work closely with various teams, including Marketing and Engineering, ensuring customer needs are met efficiently.

Key Responsibilities:

• Assist customers in maximizing platform value

• Address user queries through Intercom, email, and phone

• Collaborate with internal teams for optimal solutions

• Adapt to fast-paced and changing work conditions

• Participate in on-call support to resolve critical issues

Requirements:

• 2+ years in a service-oriented position

• Technical experience or education in relevant fields

• Basic SQL knowledge or eagerness to learn

• Strong verbal and written communication

• Ability to thrive in a startup atmosphere

Contribute to Hightouch’s journey of success and customer satisfaction in this impactful role.