Dutch Speaking Customer Experience Representative
5600, Eindhoven, North Brabant, Netherlands
Listed on 2026-09-19
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, CRM Systems & Management, Bilingual
Dutch Speaking Customer Experience Representative
Company ProfileA growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.
ResponsibilitiesDutch Speaking Customer Experience Representative
Location:
Eindhoven, North Brabant, Netherlands (Hybrid)
Hybrid work: 3 days per week in the office, 2 days working from home
Salary:
Up to €40,000 per annum
To deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.
The role:- Provide professional inbound customer support via phone, email and digital channels
- Process customer orders accurately and efficiently, ensuring timely follow-up
- Handle product, delivery, account and order-related customer queries
- Manage customer complaints professionally and ensure effective resolution
- Build strong customer relationships and deliver an excellent customer experience
- Identify opportunities to recommend complementary products and support upselling where appropriate
- Support the onboarding of new customers and re-engagement of inactive accounts
- Maintain accurate and up-to-date CRM and order management system records
- Work closely with Sales and Marketing teams to support customer retention and commercial activity
- Contribute to a small, collaborative and customer-focused team environment
- Fluent in Dutch and English (internal communication and training conducted in English)
- Additional languages such as German are beneficial but not essential
- Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)
- Comfortable managing both inbound and outbound customer calls
- Confident, friendly and customer-focused with strong communication skills
- Organised, proactive and detail-oriented with excellent administrative skills
- Experience with CRM systems, order processing or customer relationship management is advantageous
- Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities
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