Financial Service and Collections Representative

Financial Service and Collections Representative

Job Category: Collections

Requisition Number: FINAN
002511

• Posted :
  September 15, 2026
• Full-Time
• Hybrid

Showing 1 location

Toronto, ON , CAN

The Financial Service and Collections Representatives at Single Point are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At Single Point, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with Single Point!

This position is starting on October 2, 2026.

Successful candidates MUST be available to start. This position is temporarily remote (train and work from home) based on the Client’s directive.

We have a permanent
full-time opportunity in Ontario. This is a full-time opportunity. Our business operates between Monday-Friday 7:00 AM – 11:00 PM ET, Saturday 8:00 AM - 8:00 PM ET, Sunday 1:00 PM - 8:00 PM ET
,and this role requires flexibility within those hours.

You must be available to work any 5 consecutive days based on one of the following schedule options, with shifts starting at either 12:00 PM ET or 3:15 PM ET
:

• Tuesday to Saturday
• Wednesday to Sunday
• Saturday to Wednesday
• Sunday to Thursday
• Support with immigration and PR applications (responsibilities for this job align with unit group 63102 – Financial Services Representative)
• Medical and Dental Benefits or tax-free cash incentive after training
• Exclusive insurance discounts through Wave Insurance Group
• Career and leadership development

• Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

• Have strong communication and computer navigation skills
• Have the ability to multi task efficiently
• Banking or collections expereince is an asset
• Is committed and willing to learn and grow within the business
• One year of experience working in a high volume call centre environment is an asset
• Must be available to work flexible shifts

• Hourly rate of $18.00/hour

Join a winning team today!

We are an equal-opportunity employer.

Accommodations are available upon request at any point in the selection process.

Single Point uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers. #LP